Returns & Refunds Policy
Last updated: 24 September 2026
Nostalgia Time Machine Limited wants you to be happy with your purchase. Our Mystery Packs are designed as surprise products containing a mixture of authentic vintage memorabilia and commemorative items, so the exact contents of each pack will vary.
This Returns & Refunds Policy explains how we deal with cancellations, returns, refunds and problems with an order.
1. Mystery Packs and personal preference
Our Mystery Packs are surprise products and no two packs are exactly the same.
Because the contents are intentionally selected to create a mystery/unboxing experience, we do not offer exchanges simply because a customer does not like, prefer or recognise an item contained in their pack.
The examples shown in our listings and on our website are intended to illustrate the types of items that may be included and may not represent the exact contents of the pack received.
This does not affect any statutory consumer rights that apply to your purchase.
2. Your legal right to cancel an online order
If you are a consumer buying from us online, you may have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to the exceptions and conditions that apply under consumer law.
Where you exercise a statutory cancellation right, you must take reasonable care of the goods and return them in accordance with the instructions we provide.
If you wish to cancel an order under your statutory cancellation rights, please contact us through the messaging/contact facility on our Etsy shop as soon as possible.
We will provide appropriate return instructions where a return is required.
Nothing in this policy is intended to remove or restrict any statutory cancellation rights that apply to you.
3. Faulty, damaged or incorrectly described items
If your order arrives damaged, is faulty, is not as described, or there is another problem with the goods, please contact us through Etsy as soon as reasonably possible.
Please provide:
- your Etsy order number;
- a description of the problem; and
- photographs of the item and packaging where appropriate.
Depending on the circumstances and your legal rights, we may offer a repair, replacement, price reduction or refund as appropriate. Consumers have statutory rights where goods are faulty, not as described or otherwise fail to meet the required legal standards.
We will not ask you to give up any statutory rights you have.
4. Damaged packages
If your package arrives visibly damaged, please take photographs of the packaging and contents before disposing of anything.
Contact us through Etsy with details of the damage and your order number so that we can investigate the issue and determine the appropriate resolution.
5. Returns and return postage
Where a return is required because you are exercising a statutory cancellation right, we will provide instructions explaining where and how the goods should be returned.
Where a return is required because goods are faulty, damaged or otherwise do not conform to the contract, we will deal with the return and any applicable costs in accordance with your statutory rights.
We will not require you to pay costs that we are legally required to cover.
6. Refunds
Where a refund is due, we will process it using the appropriate payment method associated with the original purchase, where possible.
The timing of the refund may depend on the payment provider and Etsy's processing systems.
Where you cancel an online purchase under applicable statutory cancellation rights, refund arrangements will be handled in accordance with the applicable consumer law requirements.
7. Etsy purchases
Our products are currently sold through Etsy.
Etsy has its own procedures for cancellations, returns, refunds and cases. Each Etsy seller can set their own return policy, but Etsy also states that UK and EU sellers must comply with applicable local consumer protection regulations.
If you have a problem with an order, please contact us through Etsy Messages in the first instance so that we can try to resolve the issue.
For qualifying orders, Etsy's Purchase Protection programme may also provide a refund where an order does not arrive, arrives damaged, arrives outside the applicable estimated delivery window, or differs significantly from its description or photographs.
8. How to contact us
For all returns, refunds, cancellations or problems with an order, please contact us through the messaging/contact facility on our Etsy shop:
Nostalgia Time Machine
Etsy Shop
Please include your Etsy order number wherever possible so that we can identify your purchase quickly.
9. Your statutory rights
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or replace any rights or remedies that you may have under applicable consumer protection law.
If a term in this policy conflicts with a mandatory legal right that applies to you, that legal right will take precedence.